Return Policy

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Blues Angel Music
Attn: Returns
657 N Pace Blvd.  
Pensacola, FL 32505  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: 

Clearance items, items identified as non-returnable, discontinued items, electronic software downloads, demo gear, strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, harmonicas, drum heads, drum sticks, microphones, fog fluid, sheet music, cleaners, polishes and polishing cloths, software/soundware, books, CDs, DVDs.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

A 10% restocking fee will be charged for all non-defective items returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at (850) 457-7557 or info@bluesangelmusic.com.